Privacy Policy

At the Pain Center of Illinois (“PCI,” “we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health-related information when you use our website or communicate with us electronically. This policy is in accordance with applicable laws and healthcare regulations, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

By using our website or submitting information through online forms, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Date of birth

• Email address

• Mailing address

• Phone number, including mobile numbers

• Insurance details

b. Health Information (Protected Health Information, or PHI)

• Symptoms and medical history

• Diagnosis and treatment information

• Referrals and provider details

• Insurance and billing data

c. Website and Technical Data

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referral URLs

2. How We Use Your Information

Your information is used for purposes related to medical care, operations, and service improvement, including:

• Scheduling appointments and managing care

• Responding to inquiries or service requests

• Communicating important health updates and appointment reminders

• Processing insurance and billing

• Improving website usability and user experience

• Sending patient education or marketing materials (only with consent)

3. Mobile Contact Information

We recognize the sensitivity of your mobile phone number and treat it with the highest level of care.

Your mobile phone contact information will never be sold, rented, or shared with third parties for marketing purposes.
We may use your mobile number to send appointment confirmations, reminders, or relevant updates related to your care—only with your explicit consent. You can opt out at any time.

4. Patient Communication and Opt-Out Rights

If you provide your phone number or email via our website or staff, you are consenting to be contacted for service and care-related communication.

You have the right to:

• Opt out of marketing communications at any time

• Revoke your consent to be contacted via email or SMS

• Request restrictions on how your protected health information is used or shared

To update your preferences or opt out, please contact us at reception@paincenteril.com.

5. Disclosure of Information

We may share your information in the following circumstances:

• With your treating physicians or healthcare providers

• With insurance carriers and billing providers

• As required by law or in response to a valid legal request

• With third-party service providers acting on our behalf under signed confidentiality agreements

We do not sell or rent your personal or health information under any circumstances.

6. HIPAA Compliance

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA), which governs how your PHI is handled. This includes administrative, physical, and technical safeguards to prevent unauthorized access, use, or disclosure of your health information.

7. Data Security

We implement industry-standard security measures to protect the confidentiality and integrity of your data, including encryption, secure hosting, and access controls. While no system can guarantee absolute security, we are committed to minimizing risks to your information.

8. Website Form Submissions

If our website accepts phone numbers or other personal information via online forms, a link to this Privacy Policy is provided to inform you of how your data will be used.

Please ensure you do not include sensitive health information unless requested through a secure channel.

9. Third-Party Links and Tools

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before sharing any information.

10. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date noted at the top. Your continued use of our site after updates constitutes acceptance of those changes.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights under HIPAA, please contact: reception@paincenteril.com